However, in the rare case that your product is damaged during shipment/transit or have been sent the wrong product, you can follow a few simple steps to initiate your return within 48 hours of receiving the order:
Step 1: Contact our customer support team via email: firstname.lastname@example.org within 48 hours of receiving the order.
Step 2:Provide us with your order id details and request/concern to return/replace the defective OR wrong items you have received in your order. Kindly share an image and video of the product and the invoice with the original packing box and labels (the way the order was received).
Step 3: We will arrange a reverse pickup of the products within 7 business days, Once the product is found damaged / defective as per the type of complaint and the information received was accurate.
Step 4: Once the investigation is completed and the product is found damaged / defective OR wrong product received as per the type of complaint. We shall refund Or replace the product.
Note: In replacement, it is subject to the availability of the stock. In case a replacement may not be available, we will refund you the full amount.
For any further questions, feel free to contact us.
Thank you for reading and understanding our policies.
Enjoy creating a revolution with Proarte tools.
Sincerely, The Proarte Team