Eligibility

Refunds and replacements are available only for items that arrive damaged or are the wrong product. You must raise a request within 48 hours of receiving your order. Requests made after this window will not be eligible for a refund or replacement.

For a full list of non-returnable scenarios, please review our Terms of Service.

How to Request a Refund or Replacement

Follow these four steps to initiate your return:

1. 1

   Contact Support

   Send an email to support@ssiz.in with the subject line “Return Request — [Your Order ID]”.

2. 2

   Provide Evidence

   Include your order ID along with clear photos and/or videos showing the damage or the incorrect item received.

3. 3

   Reverse Pickup

   Once your request is verified, we will arrange a reverse pickup within 7 business days. Our courier partner will collect the item from your address.

4. 4

   Refund or Replacement

   After the item is picked up, your refund or replacement will be processed. See the timelines below for details.

Replacements

Replacement of a product is subject to stock availability. If the same product is out of stock at the time of your request, we will process a full refund instead.

Refund Timelines

Refunds are issued to the original payment method used at the time of purchase. Once the returned item has been picked up and received by our team, the refund will be processed within 7 - 10 business days. Please note that your bank or payment provider may take additional time to reflect the credit in your account.

Important Notes

• Requests must be raised within 48 hours of delivery.
• Items must be returned in their original packaging with all tags and accessories intact.
• ProArte reserves the right to reject a return if the product shows signs of use, tampering, or does not match the reported issue.

Need Help?

For any questions about refunds or returns, please reach out to support@ssiz.in and we'll be happy to assist you.