Categories not eligible for Return

Proarte beauty products cannot be returned due to hygiene reasons as per the Policy.

Personal care appliances cannot be returned due to hygiene reasons. Proarte will not consider the product for return or replacement in the following cases:

1. Buyer's remorse includes a change of mind or incorrect product/model/color ordered.
2. Product has already been installed or is in use, and works as per its specification certified by the brand.
3. Product has been tampered with or has a missing serial number/IMEI number.
4. Product has been relocated from the primary delivery address registered for installation/demonstration by the customer.
5. The applicable refund window has been exhausted, and the product will be repaired as per brand warranty terms.
6. Product is a gift.

Damaged or Wrong Items

However, in the rare case that your product is damaged during shipment/transit or you have been sent the wrong product, you can follow a few simple steps to initiate your return within 48 hours of receiving the order:

1. 1

   Contact Customer Support

   Contact our customer support team via email: support@proarteworld.com within 48 hours of receiving the order.

2. 2

   Provide Order Details

   Provide us with your order ID details and request/concern to return/replace the defective or wrong items you have received in your order. Kindly share an image and video of the product and the invoice with the original packing box and labels (the way the order was received).

3. 3

   Reverse Pickup

   We will arrange a reverse pickup of the products within 7 business days, once the product is found damaged/defective as per the type of complaint and the information received was accurate.

4. 4

   Refund or Replacement

   Once the investigation is completed and the product is found damaged/defective or wrong product received as per the type of complaint, we shall refund or replace the product.

Note on Replacements

In replacement, it is subject to the availability of the stock. In case a replacement may not be available, we will refund you the full amount.

For any further questions, feel free to contact us.

Thank you for reading and understanding our policies.

Enjoy creating a revolution with Proarte tools.

Sincerely,
The Proarte Team